Refund
policy.

We deliver custom digital services — websites, bots, and software. Because every project is unique and involves significant time, effort, and customization, refunds are evaluated on a case-by-case basis.

This policy should be read together with our Terms & Conditions. By engaging our services, you agree to the terms outlined here.

You may be eligible for a refund in the following situations:

• Before project start: Full refund of any advance payment, minus any transaction fees.
• Early-stage cancellation: If you cancel within 48 hours of project start and before significant work has commenced, a partial refund may be issued after deducting work completed.
• Non-delivery: If we fail to deliver the agreed scope of work within a reasonable extended timeline, you may be eligible for a refund of the undelivered portion.
• Major deviation from scope: If delivered work materially deviates from the agreed specification and we cannot or will not correct it, a partial refund may apply.

All refund requests must be submitted in writing (email or Telegram) with clear reasoning and any supporting evidence.

Refunds will not be issued in the following situations:

• Work already completed: Once deliverables have been approved or the project is substantially complete, the payment is non-refundable.
• Change of mind: If you decide mid-project that you no longer want the service, ongoing work hours are non-refundable.
• Client-side delays or non-response: If a project stalls because of missing content, feedback, or communication from your side, refunds are not issued.
• Third-party failures: Issues arising from hosting, domains, external APIs, or services beyond our control.
• Custom domains, licenses, or third-party purchases: These are paid to third parties and cannot be recovered.
• Digital deliverables already handed over: Once source code, designs, or files have been transferred to you, refunds are not applicable.
• Violation of terms: If you breach our Terms & Conditions or misuse our services.

Either party may cancel a project by providing written notice. The following applies:

• Cancellation by client: You will be billed for all work completed up to the cancellation date, plus any non-recoverable third-party costs.
• Cancellation by us: If we cancel a project for reasons unrelated to your actions, we will refund any unearned advance payment.
• Abandoned projects: If a client becomes unresponsive for more than 30 days without explanation, the project is considered abandoned. Advance payments are forfeited.

To request a refund, follow these steps:

• Step 1 — Submit a written request: Email us at contact@andevbd.com with the subject "Refund Request".
• Step 2 — Include details: Provide your project name, invoice/receipt, reason for the refund, and any relevant documentation.
• Step 3 — Review: We will acknowledge your request within 2 business days and complete a full review within 7 business days.
• Step 4 — Decision: You will receive a written decision explaining the outcome and, if applicable, the refund amount.
• Step 5 — Processing: Approved refunds are processed within 7–14 business days using the original payment method.

Once approved, refunds typically reach you within:

• Mobile banking / bank transfer: 3–7 business days.
• Payment gateways (Stripe, PayPal, etc.): 5–14 business days depending on the provider.
• Cryptocurrency: Within 24 hours of approval (subject to network conditions and volatility — refunded at the original fiat equivalent).

Any transaction fees charged by payment providers are non-refundable.

We aim to resolve all concerns amicably. If you are unhappy with a refund decision:

• Request a second review by replying to the decision email.
• Provide any additional information or evidence that was not considered initially.
• We will re-evaluate within 7 business days.

We strongly prefer resolution through open communication over legal escalation. Our goal is always a fair outcome for both sides.

For refund-related questions or to submit a request: